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Help

Help center

Quick answers about booking with AD Appoint, or running your business on it.

Booking

Find, book, reschedule or cancel an appointment.

Signing in

Sign-in codes and Google sign-in.

For businesses

Getting listed, hours, services, plans.

For customers

Booking, sign-in, changes and your account.

How do I book an appointment?
Find a business on the home page or search, open its booking page, and pick a service, then a team member (or “First available”), then an open time. You'll sign in with a code sent to your email (or Google) to confirm it.
I didn't get my sign-in code
Check spam/junk first — it comes from our booking system. You can request a new code after the short countdown on screen. If several codes were requested quickly, you may need to wait a few minutes before another can be sent.
Can I sign in with Google?
Yes — choose "Continue with Google" on the sign-in or sign-up page. We only receive your name, email and profile photo from Google. If it's your first time, we pre-fill your name from Google but you'll confirm or edit it yourself before you can book — nothing is finished for you automatically.
Can I reschedule or cancel my appointment?
Open My appointments and choose the appointment — you can reschedule or cancel it there up until the business's notice window closes (shown on the appointment itself). The link in your confirmation email works the same way without signing in.
I'm running late, or need to reach the business
Contact the business directly using the phone number or address on your confirmation email or appointment details — AD Appoint doesn't relay messages to the business in real time.
How do I pay?
You pay the business directly, in person, however they accept payment. AD Appoint never collects payment or card details — every price shown is the business's own display price.
How do I delete my account?
Open your profile and choose “Delete my account.” This removes your login and personal details immediately; a business you've visited keeps its own record of that visit, the way any business keeps its own client history. You can also download a copy of your data first if you'd like to keep it.

For businesses

Getting listed, running your calendar, and plans.

How do I get listed on AD Appoint?
Business accounts are set up by AD, not self-serve — fill out the form on /for-business and we'll build your booking page, add your services and team, and hand you the link.
How do I set my hours, services and team?
Once your account is live, use the "Services", "Team" and "Locations" areas of your dashboard to add what you offer, who provides it, and when you're open. AD sets these up with you during onboarding and you can edit them any time.
How do customers find and book me?
Every business gets its own booking link, a QR code, a "Book now" button for your website, and an embeddable widget — all in Settings → Share & embed. You can also opt into the AD Appoint directory so nearby customers searching your category can find you.
What plans do you offer, and how does billing work?
See Pricing for the plans. There's no self-serve checkout — AD bills your business monthly through Square, outside the app, and you can request a plan change from your dashboard's billing area.
How do reminders and notifications work?
Customers get an automatic email confirmation and reminder for their booking. Your own notification preferences (what you're alerted about, and how) live in your dashboard settings.

Still stuck?

We read every message and reply by email.

Email info@adwebdesignny.com

You can also use the Feedback link in the footer to report a problem from any page.